Below FAQ are some common concerns of our customers. if you have other questions, please just send it to support@hemis.store
No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Sign In” followed by ‘Create An Account’ and fill in your particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected accordingly. Please contact us here. We will see what we can do for you.
We accept payments via Paypal, Razorpay and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Discount Code” and click “Add” in your Checkout page before proceeding to make the payment. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
All orders will be processed within 2- 7 working days depending on the products ordered, excluding weekends and public holidays. Time stated is based on Indian Standard Time (GMT + 5:30 hours).
The Standard delivery time frame is approximately 7 -15 working days from the time of placing your order. This is applicable only to all India deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all deliveries in India.
In India, Shipping is FREE for all orders above Rs 5,000. A flat fee of Rs. 200 is applicable for all order below 5000. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at support@hemis.store and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@hemis.store with a snapshot of the product and we will get back to you as soon as we can.
You can refer to our Returns & Exchanges policy here.
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed.
Alternatively, you can drop an email to our Customer Care Team at support@hemis.store if you have not received your parcel after 10 working days and we will assist you accordingly.
- Machine wash gentle cold or dry clean - No bleach with chlorine agent - Do not tumble dry, tumble dry low if needed - Iron low - Wash dark colors separately - first two washes separately
The garments have already been washed and will not shrink.
Hemp has the look of linen but the feel of cotton. Unlike linen, hemp doesn’t crease as easily. Hemp and linen come from different plants, while linen comes from the Flax plant, hemp comes from the Cannabis plant. The fibres for both fabrics are derived from the stalk of the plant.
Hemp is much more sustainable as a plant than cotton is. It requires 400 times less water to grow and little or no pesticides as compared to cotton. Hemp as a fabric is much more breathable as well stronger than cotton is.
- Much like wine, hemp ages very gracefully and gets softer after every wash - It is mould and mild dew resistant - It is a very breathable fabric, some of our customers claim they feel cooler than linen in our shirts
Hemp is a carbon negative crop; it requires 400 times less water to grow than cotton does. Additionally, hemp is a fast-growing crop, so the use of fertilizer and pesticides is minimal.
Our clothes are designed to be worn for multi – occasions, they can be worn to work, dressed up to be worn for a dinner date, or even at a traditional event! Our colour palette has been carefully selected to comprise of perfect pastels for hot summer days and cool nights.
XXS,XS,S,M,L,XL,2XL,3XL and 4XL
Size Chart
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